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Martech Business Solutions Blog

Martech Business Solutions has been serving the Michigan area since 1988, providing IT Support such as technical helpdesk support, computer support and consulting to small and medium-sized businesses.

How Remote Monitoring and Management Helps Sustain Your Business’ IT

How Remote Monitoring and Management Helps Sustain Your Business’ IT

Running a small business is hard enough without having to constantly worry about your budget holding you back. You need stable costs if you want to maximize your business’ potential revenue, and you want to ensure that your investments are bringing in the kinds of returns you expect. This is where remote monitoring and maintenance can come in handy.

Let’s imagine a scenario in which you are experiencing an issue with your IT, but you don’t know what the problem is or how to find the solution. You don’t have the resources in-house to handle it, so it’s just sitting there while nobody is working on the solution. In this case, having an outsourced IT resource available can be invaluable. All you do is submit a ticket and get expert support from someone who is knowledgeable about the issue you are experiencing. The issue can often be resolved remotely without an on-site visit, which further helps to limit the costs of the problem resolution.

This kind of solution to your dilemma is made possible through remote monitoring and management (RMM) services. With an RMM platform, you can make sure that your technology is serviced by expert technicians and keep it running effectively and efficiently. Here are some of the ways an RMM solution can benefit your business.

Updated and Patched Software

Each workstation and server in your office needs to be maintained with patches and updates. In cases where you don’t have remote monitoring and management, you’d have to install the patches and updates individually, leaving you with little time to do anything else. An RMM tool means that these updates and patches can be deployed remotely without an on-site visit, or work from your employees in general, as we can remote into your systems and run the patches and updates ourselves.

A Secured Network

New threats are emerging all the time, so you need to be able to adapt to changes in the security environment with dynamic and flexible solutions that can protect you under any and all circumstances. With remote monitoring and management tools, we can keep an eye on your network so you don’t have to worry about potential security issues. We can also look for issues like hardware failure that could lead to other operational challenges.

A Whole Lot of Saved Time

If an employee experiences an issue while on the job, and your technician isn’t available immediately to solve it, the employee will likely be wasting time and productivity that could be better spent elsewhere. When you rely on remote technicians for this role, however, you get immediate support and maintenance, which certainly sounds better than downtime and a loss of productivity. 

Martech Business Solutions can equip your business with the best RMM tools on the market to help it be as productive as possible with its time and resources. To learn more, reach out to us at (248) 844-8250.

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Wednesday, 24 April 2024

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